Luxury jobs

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing Job Description The job holder of this position is responsible for implementing day to day personnel operations, confidential certificates, employee relations etc, and is responsible for ensuring implementation policies. Key Responsibilities 1. Organizational: Follow all relevant HR policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner 2. Operational: Implement activities under minimal supervision Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner Administer employee's attendance, leaves, vacations and overall absenteeism Ensure the adherence of all employees to organization's personnel rules and regulations Follow up with all employees concerning medical certificates for sick leaves, and out of office/absence forms Handle all medical insurance claims and liaise with insurance companies for employees' collections Issue/cancel access cards in adherence to security policies Prepare welcome kits for new employee orientation sessions Prepare absenteeism calculations for end of service settlement Attend to employee enquiries on company policies and procedures Handle and follow up on the work visa and labour contract processes Coordinate with the employees and the PROs Prepare, maintain and update the appropriate documents Lead the work visa and labour contract renewals Process the application, renewal and cancellation of all documents for labour cards, work permits and residency visas Schedule medical examinations for the processing of residence visas Update document according to expiry on the HRIMS Initiate, update and maintain employees' personal data on the HRMS Keep updated records on all new immigration and labour legislations as communicated by the PRO and the Personnel/HR Manager Prepare staff turnover reports (new comers, leavers, total headcount), KPI report for absenteeism. Update staff lists accordingly Participate in relevant projects and community activities as and when needed What you'll need to succeed - Bachelor's degree in Business Administration. - Excellent verbal & written in English language. - Familiarity with business software such as Microsoft office programs. - Able to merge with variety backgrounds. - Can join immediately. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing The job holder of this position is responsible for the recording of supplier invoices and reconciliation of supplier statements in line with related policies and procedures. The job holder is also responsible for financial and KPI reporting. Key Responsibilities Organizational Follow all relevant accounting policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner Operational: Implement activities under close supervision Escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner Accounts Payable Check the completeness of all documentation provided by document controller/accounting desk control Prepare reconciliation for assigned suppliers, freight forwarders, customs, with the required supporting documentation and submit to Senior Accountant Adhere to the reconciliation schedule for all assigned suppliers or companies as the case may be Escalate all reconciling items as per the escalation matrix Responsible for providing all supporting documentation required for processing any payment for assigned suppliers Assume responsibility for insurance claims for lost and damaged goods for assigned suppliers Responsible for allocation of all prepayments made to assigned suppliers Responsible for working on AP aging particularly items/suppliers which are overdue Participate in month-end and book closure procedures & provide assigned reports to senior/chief accountant Participate and support the implementation and maintenance of the Oracle ERP Provide assistance in ensuring the work and deadlines of fellow team members is completed during periods of leave as directed by the Senior & Chief Accountant - Non-Allied Goods P2P Prepare/update travel expense forms Verify tourney, actual trip, advance provided and all supporting documents with appropriate approvals Prepare the trip reimbursement summary and input all travel expenses in EBS - Oracle Assist in corporate credit cards management in coordination with Financial Analysts Update employees accounts for all expenses every month and forward employees statement to payroll team Circulate email of employees who are leaving to all accountants and update the statement for any deductions and forwards it to payroll team Provide monthly summary of unliquidated employee trip advances to reporting accountant for accruals Provide employee GL details, after monthly closing, to the reporting accountant to be included in their monthly schedule Coordinate with MDM team for the creation of new employee segments in EBS Request IT to create new employee as supplier in EBS and check if this should be transferred to AP Accountant Receive and process HR requests for advances, and forward for approval Reconcile advances and expenses booked on monthly basis Sales & Collection, Rents and Reporting: Prepare consolidated credit card and cash collection reconciliation relating to the previous business day for the assigned shops Identify discrepancies in expected cash collection and actual cash deposited in the bank by Trans Guard Identify discrepancies in expected credit card collection and actual settlement by the acquiring bank; Prepare all journal entries relating to cash and credit card collections and submit to the Chief Accountant - Retail Accounting for review Prepare and submit to the Chief Accountant - Retail Accounting for all assigned shops a review of manual invoices issued and posted, ensuring the analysis has been agreed to the manual invoice control account in the general ledger Ensure all gift vouchers are obtained from shops and filed in the appropriate filing folder for reference and review purposes Prepare and submit to the Chief Accountant - Retail Accounting for all assigned shops a review of credit notes issued and redeemed, ensuring the analysis has been agreed to the store credit control account in the general ledger Prepare and submit to the Chief Accountant - Retail Accounting for all assigned shops a review of layaway deposits issued and redeemed, ensuring the analysis has been agreed to the manual invoice control account in the general ledger Statement of Financial Position monitoring for bank and tender accounts Preparation of cash on hand and credit card receivable schedules for all assigned shops at least on a monthly basis during book closure Ensure closing of bank reconciliations for all retail companies within the stipulated timeframe communicated for book closure Explain and resolve queries pertaining to cash and credit card collection to the auditors on timely basis Provide all the documents required by auditors at any time Accounts Receivable: Raise third party invoices, credit notes, debit notes into computer system using defined computer programs Reconcile records with third party customers Send statement of accounts to third party customers Send collection follow-ups to all customers Liaise with commercial team regarding collection issues Prepare monthly aging of receivables Prepare audit requirements under Inter-company scope Verify the accuracy of invoices and other accounting documents and records Intercompany: Raise Intercompany invoices, credit notes, debit notes into computer system using defined computer programs Book invoices from Intercompany suppliers Raise recharge invoices to Intercompany Reconcile records with inter-company customers and suppliers Prepare and update records for checks' requests and invoices for payment to Inter-companies Prepare audit requirements under Inter-company scope Treasury, Payments and Fixed Assets: Compile data and prepare a variety of reports as requested Allocate payments in oracle and raise online bank transfers Prepare and update records for checks' requests and invoices for payment Coordinate with suppliers for the allocation of payments to their records File payment vouchers properly for future retrieval purposes Prepare daily cash position update and release payments based on availability of funds Assist in performing monthly bank reconciliations Enter data into computer system using defined computer programs (Oracle) Verify the accuracy of invoices and other accounting documents and records Update and maintain accounting journals, ledgers and other records detailing financial business transactions (e.g., disbursements, expense vouchers, receipts, accounts payable) What you'll need to succeed -Bachelors degree in Accounting or Business Administration -Ability to interpret and analyze financial statements -Good command of English language What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognize the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Product Listing & Optimization: creation, updating, and management of product listings for maximum visibility and sales.Content Management: Uploading, updating, and maintaining product listings, prices, and images on e-commerce platforms.SEO Optimization: Optimizing content for search engines to improve visibility and traffic.Market Research: Conducting market research to identify content gaps and understand customer needs.Quality Assurance: Ensuring the accuracy and quality of all web content.Seller onboarding: support sellers on their onboarding journey with FACES, which includes, but is not limited to, supporting in listing, documentation, profile creation, etc. What you’ll need to succeed Strong Writing & Communication: Excellent written& and verbal skills. Arabic & English. For advising sellers and collaborating with internal stakeholders.E-commerce Platform Knowledge: Familiarity with e-commerce platforms and online marketplace operations like Amazon, Noon, Mirakl, Salesforce (SFCC) Digital Marketing Basics: Understanding of digital marketing principles, especially SEO.Attention to Detail: A keen eye for detail to ensure accuracy in content and listings.Analytical Skills: The ability to analyze sales data, identify trends, and implement improvements is crucial.Self-starter. Excellent Excel knowledge. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Adhere to all relevant accounting policies, processes, and standard operating procedures to ensure controlled and consistent execution of work. Perform assigned tasks under close supervision. Escalate complex issues to the appropriate person to ensure timely and efficient resolution. Verify completeness of documentation submitted by the document controller/accounting desk. Prepare reconciliations for assigned suppliers, freight forwarders, and customs, with required supporting documents; submit to the Senior/Chief Accountant. Follow the reconciliation schedule for all assigned suppliers or entities and escalate reconciling items per the escalation matrix. Provide all required supporting documents for processing payments for assigned suppliers. Handle insurance claims related to lost or damaged goods for assigned suppliers. Allocate all prepayments made to assigned suppliers. Monitor AP aging reports and follow up on overdue items/suppliers. Participate in month-end and book closure activities; provide assigned reports to the Senior/Chief Accountant. Support the implementation and maintenance of the Oracle ERP system. Assist in covering team responsibilities and deadlines during colleagues’ leave, as directed by the Senior/Chief Accountant – Non-Allied Goods P2P. What you’ll need to succeed Minimum of 2 years of relevant experience in accounting or accounts payable. Proficient in English with strong written and verbal communication skills. Hands-on experience with SAP or similar ERP systems (Oracle experience is a plus). Strong attention to detail and ability to meet deadlines under pressure. Demonstrated ability to work effectively in a diverse and multicultural environment. Good organizational and time-management skills. Team player with a proactive and solution-oriented approach. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Review and maintain lease accounting in compliance with IFRS16. Prepare journal entries and supporting schedules. Assist in lease contract reviews, calculations of lease liabilities, and right-of-use assets. Perform monthly and quarterly reconciliations of lease-related accounts and resolve discrepancies Process rent payments to malls, match SOAs/invoices, and ensure timely payment. Support audits and management reporting related to lease accounting. Collaborate with other finance teams for accurate reporting. Perform monthly and quarterly reconciliations of lease-related accounts and resolve discrepancies What you’ll need to succeed Bachelor’s degree in accounting, Finance, or related field. 2-4 years of experience in accounting with IFRS16 expertise. Basic understanding of IFRS16 and accounting principles. Proficient in MS Excel; knowledge of accounting software. Attention to detail, good communication skills, and eagerness to learn. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing 1. Organizational: Follow all relevant HR policies, processes, and standard operating procedures to ensure work is carried out in a controlled and consistent manner. 2. Operational: Implement activities under minimal supervision. Escalate complex problems to the relevant person to ensure the case/issue is resolved efficiently and in a timely manner. Administer employees’ attendance, leaves, vacations, and overall absenteeism. Ensure adherence of all employees to the organization’s personnel rules and regulations. Follow up with employees regarding medical certificates for sick leaves and out-of-office/absence forms. Handle all medical insurance claims and liaise with insurance companies for employee reimbursements. Issue and cancel access cards in accordance with security policies. Prepare welcome kits for new employee orientation sessions. Prepare absenteeism calculations for end-of-service settlements. Attend to employee inquiries regarding company policies and procedures. Handle and follow up on work visa and labor contract processes. Coordinate with employees and PROs (Public Relations Officers). Prepare, maintain, and update the necessary documentation. Lead the renewal processes for work visas and labor contracts. Process applications, renewals, and cancellations of labor cards, work permits, and residency visas. Schedule medical examinations for the processing of residence visas. Update documents according to expiry dates in the HRIMS. Initiate, update, and maintain employee personal data on the HRMS. Keep updated records of new immigration and labor legislation as communicated by the PRO and the Personnel/HR Manager. Prepare staff turnover reports (new hires, leavers, total headcount), and KPI reports for absenteeism. Update staff lists accordingly. Participate in relevant projects and community activities as needed. What you’ll need to succeed · Minimum of 2 years of relevant experience. · Good command of both English and Arabic (written and spoken). · Relevant educational background in Human Resources or a related field. · Ability to work effectively under pressure and manage multiple tasks. · Experience with SAP or similar HR systems is preferred. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

INSPIRE | EXHILARATE | DELIGHT For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear. Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer. Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®. To keep the innovation journey going, the Group has set up "The Greenhouse", which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally. This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing. The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles. What you'll be doing Collect and analyze data related to customer service metrics, such as response times, call handling times, and service quality. Provide insights and recommendations to enhance customer care operations based on data analysis. Work closely with the Customer Care supervisors to highlight performance gaps and trends. Weekly report to the customer care manager, highlighting performance per team, brand, country. Generate and maintain reports on KPIs and performance metrics across all channels, markets and brands. Individual performance report showcasing performance per consultant. What you'll need to succeed Bachelor's degree in a relevant field or equivalent work experience. Previous experience in workforce management and data analysis, preferably in a customer service or contact center environment. Strong analytical and problem-solving skills. Proficiency in workforce management software and data analysis tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented and results-driven. What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day. We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. We Invite All Applicants to Apply It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity. We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.